Perplexity

Perplexity is looking for a Scaled Enterprise Customer Success Manager to join our Enterprise team. In this role, you'll be responsible for driving onboarding, adoption, retention, and expansion across a high-volume book of SMB and Mid-Market customers. The ideal candidate has a strong foundation in Customer Success or Account Management within a scaling technology company, with the ability to use data, repeatable programs, and sharp customer judgment to create impact across many accounts. You will work closely with members of the Enterprise, Sales, Product, Support, and Marketing teams to help customers realize value from Perplexity at scale. This role requires strong communication, operational discipline, comfort with ambiguity, and a proactive "can-do" attitude. Your success will play a crucial role in expanding Perplexity's enterprise customer base, identifying conversion opportunities from self-serve customers, and helping build the next generation of scaled customer success motions. Responsibilities - Execute the scaled Enterprise customer success strategy developed by leadership - Manage a high-volume portfolio of SMB and Mid-Market customers through a lower-touch, data-informed engagement model - Serve as a point of contact for customers across onboarding, adoption, value realization, renewal, and expansion moments - Drive initial enablement through repeatable onboarding programs, training sessions, office hours, webinars, and digital content - Monitor customer health, usage trends, and engagement signals to prioritize outreach and identify risks or growth opportunities - Identify self-serve customers with strong usage, business fit, or expansion potential and support conversion opportunities into Enterprise - Partner with Sales and Account Management to surface expansion, upgrade, and renewal opportunities across scaled accounts - Help customers quantify value delivered by Perplexity through usage insights, adoption milestones, and business outcomes - Advocate for customer needs and collaborate with cross-functional teams to improve product experience, enablement materials, support processes, and scaled CS playbooks - Track and report on key performance indicators, analyze data to identify trends, and recommend improvements to scaled engagement programs Qualifications - 3+ years of experience in Customer Success, Account Management, Sales, or related customer-facing roles at scaling technology companies - Experience supporting SMB, Mid-Market, or high-volume customer segments, ideally in a SaaS or AI/productivity tooling environment - Strong customer judgment with the ability to balance personalized engagement and scalable program execution - Proven ability to drive adoption, retention, and growth across a book of business - Excellent written and verbal communication skills, with the ability to clearly explain value to business and technical stakeholders - Comfortable using data to prioritize outreach, diagnose account health, identify product usage trends, and uncover expansion signals - A self-starter by nature, comfortable dealing with ambiguity and juggling multiple initiatives - Ability to work under pressure, thriving in demanding environments - Ability to work independently and as part of a collaborative team - Proficiency in CRM systems, customer success platforms, analytics tools, and customer engagement workflows

Perplexity is revolutionizing how the world gets work done, and we do it alongside some of the most important companies in the world. We are seeking a Partner Marketing Manager to formally build that function from the ground up. You will become the face that some of Perplexity's most important partners rely on, and the person who makes our joint moments land. This is a 0>1 role with executive exposure from day one. It has two sides. You are the relationship owner who partners trust and internal teams turn to, and you are the program manager who keeps every joint launch, event, and campaign on the rails. You'll work directly with teams across comms, product marketing, sales, and product, owning how Perplexity and its partners show up to the world together. If you learn fast, thrive in ambiguity, and build trust with the biggest companies in the world instinctively, this role is for you. RESPONSIBILITIES - Own Perplexity's partner marketing function end to end, from joint strategy through campaign execution and reporting - Build annual joint marketing plans with our most important partners, with committed pipeline and revenue targets, and run the QBR cadence that keeps both sides accountable to them - Ensure Perplexity and our partners are both accountable. Execute, driving joint marketing ideas from concept to shipped and following through so commitments turn into real activity, not slideware - Own the joint value proposition and narrative, crafting the "better together" story so it is aligned across both companies, resonates with buyers, and is mutually beneficial - Execute full-funnel co-marketing with and through partners, including joint webinars, events, ABM, content syndication, email, and digital campaigns - Build partner enablement assets, including co-branded content, solution briefs, pitch decks, joint case studies, and campaign-in-a-box kits, so partner teams can sell and market with us at scale - Coordinate launch moments and joint announcements, amplifying Perplexity product launches and major industry moments through the ecosystem - Instrument measurement and attribution, tracking partner-sourced and partner-influenced pipeline in CRM, and reporting ecosystem impact to leadership. - Align the field, making sure Perplexity sales and Customer Success know about, trust, and activate partner programs so they stick - Act as connective tissue between Partnerships and BD, PMM, Demand Generation, Sales, and Comms, and serve as the primary marketing counterpart to our partners' marketing teams - Maintain strong relationships in partner organizations and Perplexity across diverse organizations WHAT WE'RE LOOKING FOR - 3+ years in B2B marketing, preferably in partner, alliance, or ecosystem marketing - Proven track record running joint go-to-market with technology and ISV partners, cloud providers, or system integrators, and shipping campaigns that generated real pipeline - A closer on accountability, with the operating discipline to build a plan, hold two organizations to it, and drive follow-through when commitments slip - Strong storyteller who can craft a joint narrative that is crisp, differentiated, and credible to buyers and executives on both sides - Full-funnel campaign operator fluent across webinars, events, ABM, content, and digital, comfortable executing hands-on rather than only directing - Analytically rigorous, with experience setting up attribution and reporting partner-sourced and influenced pipeline; comfortable in CRM and revenue operation tools - Excellent relationship builder who can be trusted while representing Perplexity's interests to partners - Autonomous self-starter who thrives in ambiguity, builds the playbook rather than waiting for one, and operates with urgency in a high-growth environment

ABOUT THE ROLE We're looking for a Web Designer to own the design of Perplexity's marketing and landing pages. You'll be the person who makes sure every page we ship looks and feels like it belongs to one of the most exciting AI products in the world — clear, beautiful, and fast. You're a great designer first and foremost, with the visual taste to set the bar for our web presence. But you also understand how modern web pages get built and maintained. As page volume grows across consumer and enterprise, a big part of this role is making our landing page system more self-serve internally: you'll create and own the design side of our CMS so the rest of the company can spin up on-brand pages without a designer in the loop every time. You'll report into the Brand/Creative Studio team and work closely with Growth, Product Marketing, Brand, and our front-end engineers. WHAT YOU'LL DO - Own the design of marketing pages, landing pages, and growth surfaces end-to-end — you're the DRI for web craft - Create and own the CMS design system: the templates, components, and patterns that let teams build on-brand pages themselves - Partner with Growth and Product Marketing to translate business goals into compelling, high-converting page designs - Work with Brand to keep visual consistency across every web touchpoint - Collaborate directly with front-end engineers to ship pages quickly and at a high quality bar, including the ongoing migration off Framer - Bring a strong point of view on layout, typography, motion, and interaction design for the web - Raise the floor on self-serve page creation so the design team can focus on the highest-craft work WHAT WE'RE LOOKING FOR - A strong portfolio of web and marketing design work — landing pages, campaign pages, product marketing sites — that shows you're a designer first - Excellent visual design skills with a clear sense of brand, typography, and composition - Hands-on experience designing within and for CMS / templating systems, and an instinct for building scalable, self-serve page systems - Experience at the intersection of brand and growth — you understand conversion without sacrificing craft - Comfort working fast and iterating in real time alongside engineers - Fluency in Figma and a solid understanding of responsive design, accessibility, and web performance - A clear opinion on what makes a great web page, and the ability to articulate why NICE TO HAVE - Front-end development knowledge (HTML, CSS, and enough JS to prototype, tweak, and ship) - Background in brand or marketing design at a consumer tech company - Familiarity with SEO fundamentals and how design decisions affect discoverability - Motion design skills for web interactions and micro-animations