Stripe

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Support Experience engineering organization builds and improves Stripe’s user support from end to end: how users get help within our products, how they get in touch with us when they have questions, and how our teams use internal tools to answer those questions. We’re accountable for the quality and reliability of this support stack and we use data and firsthand experience to continuously improve it. Providing great support to users of all sizes is culturally important to everyone at Stripe. We partner closely with Stripe’s design, product, and operational teams across a wide surface area: the external-facing support interfaces (https://support.stripe.com/), self-serve content, entry points, internal tooling, case routing, and helping product teams across the company reduce support volume by improving our products. We are also using the latest generative AI technologies to re-imagine support experiences, and are developing AI assistants for Stripe’s users and to help our operations teams be more productive. What you’ll do As a Staff Engineer on an established team, you will bring technical leadership and set the technical strategy and architecture for Stripe’s support products. You will mentor and grow senior engineers, build a culture of technical excellence, and serve as a role model for our high engineering standards. As a technical leader, you will drive fast-paced, sustained product delivery while upholding high standards for building reliable, scalable distributed systems that delight our users. Responsibilities - Design, build, and operate production systems, with an emphasis on extensibility, reliability, and usability - Write and review code regularly, setting the pace and elevating standards for the team - Build high-quality end-to-end product experiences, demonstrating deep care for users' needs and serving as a steward of crafting great experiences - Collaborate with cross-functional stakeholders - navigating various types of organizational complexity with the support of your own leadership team - Partner with Engineering Management, Product Managers and key leaders across the company to create and drive toward the longer term vision - Unblock the team to execute against both short-term and long-term roadmaps, making effective tradeoffs that consider business priorities, user experience, and a sustainable technical foundation - Improve engineering standards, tooling, and processes - Teach and mentor other engineers to become the next generation of leaders at Stripe Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements - 10+ years of professional backend or full-stack development experience, including actively writing and reviewing code. - Experience successfully setting and executing on long-term technical strategy for a large product area. - Ability to prioritize competing requirements and stakeholders to iteratively ship new product features, drive alignment and proactive communication. - Proven track record of technical leadership, including meaningfully contributing to the growth of other engineers. - User empathy and a customer-centric approach to problem solving and product development. Preferred qualifications - Experience building software systems for customer support or operations organizations. - Experience leading projects across multiple teams & timezones. - Proficient in JavaScript /TypeScript, Ruby, Java, and React. - Experience designing, deploying, and owning Agentic LLM solutions (e.g., multi-step orchestrators, tool use/function calling) specifically for complex customer support or internal workflow automation.

About Us Metronome is the leading usage-based billing platform built for modern software companies. With Metronome, now a Stripe product, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code. Our platform computes hundreds of millions of invoices per billing period and continues to scale rapidly to accommodate new customers. We save them days of development time and manual invoicing, enabling them to use their billing data to better serve their customers. Our customers love our product and approach, and we’re humbled to work with amazing companies like OpenAI, Anthropic, NVIDIA, TogetherAI, HuggingFace, and many others. You'll be joining an experienced team that includes founders who have successfully built and sold startups before. Our Stripes have direct experience building and scaling teams through massive growth at companies like Dropbox, Palantir, and MongoDB. You'll be joining Stripe and be part of the holistic Stripe platform approaching monetization. About the Role The Metronome AI Native Solutions team operates at the intersection of technical sales, implementation, and customer success, purpose-built for the velocity and unique needs of AI-first companies. Unlike traditional sales engineering roles, this position owns the large parts of if not all of the deal cycle - from first call through technical win - and gets hands-on with implementation to ensure customers go live quickly. As an AI Native Solutions Architect, you'll be the primary technical owner for fast-moving AI companies that may need to launch usage-based billing on tight timelines. This means: Owning the technical win: - Taking qualified inbound leads and driving them through discovery, demo, POC, and technical win - Using efficient discovery to quickly understand billing challenges, product launch timelines, and technical requirements - Bringing energy and urgency to every engagement—proactively driving deals forward, identifying blockers early, and building relationships across the customer organization (engineering, finance, product) to create champions - Running streamlined demos tailored to technical founders and product/engineering teams Driving hands-on implementation: - Providing customers with clear, actionable implementation plans to implement their usage-based billing launches - Writing code snippets, configuration examples, and integration guides to accelerate customer time-to-value - Pair programming or working alongside customer teams during POCs and initial setup - Designing up/downstream integrations into prospect systems with a bias toward pragmatic solutions that get them live quickly Building deep AI market expertise: - Building relationships with technical founders, engineering leaders, product, and finance teams at AI companies - Understanding the unique monetization challenges facing LLM providers, generative AI companies (image, video, audio), and AI tooling/wrapper companies and providing consultative guidance when prospects need direction on pricing and packaging strategy and implementation - Staying current on AI industry trends, pricing models, and competitive dynamics This role is perfect for someone who thrives in high-velocity environments, loves solving technical problems in real-time, and wants to be on the front lines of how AI companies monetize their products. Metronome directly influences how the next generation of AI infrastructure gets built—and our AI Native Solutions team drives this influence with our fastest-growing customer segment. The Metronome team still operates very much like a startup. As such, there's a lot still to figure out and tremendous room for high-agency, curious individuals to impact our direction and strategy, build processes from zero to one, and generally make a difference. If this excites you as much as it excites us, let's talk. Qualifications This is roughly the set of things we’re looking for - if you’re interested in this role and don’t meet some of these on paper, err on the side of applying! - 3+ years of experience in technical, customer-facing roles involving SaaS products (for example, sales engineering, solutions architecture, technical account management, implementation consulting) - 1+ years of experience working with, at, or selling to AI companies - you understand how AI-first companies operate, their unique challenges, and the market landscape - Proven ability to own and drive customer-facing engagements and relationships independently - Strong technical aptitude with the ability to quickly learn new systems, write code snippets, and guide technical implementations - Experience working in high-velocity environments where speed-to-value matters and customers need to launch quickly - Excellent communication skills with technical buyers (engineers, product managers, technical founders) Bonus Points - Deep knowledge of the quote-to-cash space, including integrating with or otherwise interacting with tools like Salesforce, NetSuite, CPQs, etc. - Experience as a software engineer, product manager, or in other technical roles. - Experience in a pure sales role, particularly selling to technical buyers in engineering and product organizations or selling as a founding or early salesperson at a startup. - Familiarity and enthusiasm for AI developer tooling (Cursor, Lovable, Vercel, LangChain, etc.) and the broader AI infrastructure ecosystem

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe is building the economic engine for AI – and it’s working. Today, 88% of the Forbes AI 50 are building on Stripe (and most of the remaining 12% are pre-monetization). The AI GTM team is focused on helping AI-native businesses monetize and scale. We're in a unique position—partnering with the world's most ambitious AI companies (like OpenAI, Anthropic, ElevenLabs, and NVIDIA) to help them grow. This is one of the fastest growing parts of the business, and we need more great people to help us continue to accelerate. What you'll do As a Sales Manager on the AI GTM team at Stripe, you will leverage your sales leadership and product expertise to drive growth through new and existing strategic AI customers. Reporting to the Chief Revenue Officer of AI, you will lead a team of Account Executives responsible for expanding Stripe's relationship with some of the most important AI companies in the world—across payments, billing, and beyond. You will be instrumental in leading in-depth product discussions with customers, developing consultative and solution-based sales strategies, and building deep knowledge of the AI industry and its unique monetization challenges. You will collaborate closely with Product, Marketing, Product Marketing, and User Operations teams to develop and execute against our go-to-market strategy. Responsibilities - Develop the long-term vision for a growing AI GTM team and scale day-to-day operations. - Lead and manage a team of Account Executives managing existing AI accounts (driving revenue expansion, product attach, and retention) and looking for new business opportunities. Establish strategic plans and objectives to drive growth across the AI GTM business line, guiding execution to KPIs. - Build and develop a high-performing team, fostering a strong culture of energized and engaged Stripes while investing in the growth and development of your team. Coach and guide the team in developing consultative and solution-based sales skills throughout the sales cycle. - Be accountable for driving revenue, increasing product attach rates, and growing existing clients at high rates. - Engage with Product, Marketing, and User Operations teams to influence our product roadmap (you are on the frontier!) and accelerate our growth trajectory for our AI industry users. - Serve as both an internal and customer-facing expert on Stripe's products, particularly as they apply to AI-native business models (usage-based billing, marketplace payments, embedded finance, agentic commerce). - Build strong relationships with customer executives (CEO, CFO, CTO) and serve as a trusted advisor on how Stripe can support their growth. - Create best practices and improve the business and customer engagement model. Who you are Sales leader. You are an adept sales leader, capable of engaging in business-level and technical conversations at multiple levels of the organization. You see value in competitive situations and enjoy working on products that require both deep product understanding and technical knowledge, especially for AI industry users. People developer. You are a strong people leader who builds high-performing teams through coaching, accountability, and culture. You're as comfortable working with clients as with internal stakeholders (including executives) and are excited to become an expert and share your knowledge. You possess an organized, self-starter mindset and excellent communication skills, with a track record for improving the processes and organizations around you. AI enthusiast. You have deep context in the AI industry and are energized by keeping up with new developments in the space. You bring a user-first mindset— you approach every customer interaction as a consultative partner rather than a transactional seller. Technically curious. You understand APIs, webhooks, and modern developer tools—and you can hold credible conversations with engineering leaders about how Stripe's infrastructure fits into their stack. Minimum requirements - 8+ years of sales leadership experience, launching and growing high-functioning sales teams/products. - 10+ years of experience in hyper-growth SaaS or technology environments across the AMER region. - Demonstrated success managing existing/growth customer portfolios and driving revenue expansion. - Proven ability to be a self-starter, capable of driving business results without significant supervision. - Ability to understand complex technical requirements and craft solutions across multiple stakeholders. - Deep understanding of AI industry dynamics, business models, and monetization strategies (usage-based pricing, API-first distribution, agentic commerce). - Strong product acumen—ability to learn and articulate complex product capabilities, understand how they work technically, and connect them to user needs. - Excellent verbal and written communication skills, including strong presentation skills for in-person meetings with multiple stakeholders. - An enthusiastic "roll up your sleeves" mentality. - Proven ability to lead complex negotiations involving bespoke agreements with commercial and enterprise businesses. Preferred qualifications - Industry experience in payments, financial infrastructure, developer tools, or AI/ML platforms. - Existing relationships within the AI ecosystem (AI labs, AI-native SaaS companies, developer platforms). - Experience selling complex platform solutions involving multiple products. - Prior experience at a growth-stage software company or a leading payments/fintech company. - Familiarity with Stripe's product suite and how AI companies leverage financial infrastructure to scale.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Payment Intelligence is comprised of multiple product teams building AI-first solutions to some of our customers’ biggest challenges, including fraud/abuse ( Radar ), payment optimizations ( AuthBoost ), Disputes, Authentication, and merchant analytics. We’re a mix of machine engineering engineers and full-stack software engineers impacting ~every Stripe transaction, creating revenue opportunities for Stripe and our customers, and helping protect the broader ecosystem. We have the benefit and privilege of working on cutting edge technologies with incredible scale and reach while also working directly with our merchants every day to build the right products for their needs. What you'll do As a Staff Engineer on Payment Intelligence, you’ll work across our product portfolio to ensure we’re building in a consistent, efficient, and effective manner. Experience with large, distributed systems on the critical path will help candidates succeed, as will comfort working across the stack and interacting with ML teams and models. Responsibilities - Define technical strategy for multiple experiences across the Payment Intelligence portfolio, with a focus on quality and performance - Champion a quality-first engineering culture - establish standards, tooling, and processes that make it easy to ship high-quality code at scale - Partner with some of Stripe’s largest merchants to co-build the future of payment-centric intelligence - Partner cross-functionally with product, design, and ML colleagues to ship the very best software possible - Work across the stack - contributing to infrastructure and foundational systems, but also FE, API, and ML-adjacent work. Minimum requirements - 10+ years of software engineering experience, including 5+ years of experience in a strategic technical leadership role - Experience leading engineering team(s) working on Distributed systems, API design, and user facing products - Proven track record of delivering pragmatic solutions that accelerate business growth - Ability to drive projects at a high-level while also being hands on and contributing directly to technical solutions as necessary - Effective communication skills and a proven ability to work cross-team, cross-org, and cross-functionally. Preferred qualifications - Experience with payments systems and/or fraud detection - Familiarity with ML systems in production: model serving, training pipelines, observability, and evaluation - Prior experience with 0-1 product builds: you've started with a blank page and ended with a production system, and you have clear opinions about what makes that process go well or poorly - Experience across a range of software languages and frameworks; our stack includes Java, Ruby, Python, TypeScript, Kafka, Flyte, Airflow, and Mongo. - Experience navigating ambiguity in a fast-moving organization - you can make confident technical decisions with incomplete information and update gracefully when new constraints emerge